Frequently Asked Questions about Park Home Structural Warranties:
Don’t all manufacturer’s provide a similar warranty?
You would think so wouldn’t you, but no this is not the case. Some manufacturers provide their own guarantee with their homes, which can vary between 3 years to 20 years, but the problem with this is that company has to remain in business for the entire term for you to have this form of protection. If they go out of business then you lose your guarantee.
What about the industry’s ‘Gold Shield’ Warranty?
Not only is the industry’s Gold Shield Warranty an uninsured warranty, it is only available on selected parks and homes, so even if you purchase a Park Home or Leisure Lodge from a Gold Shield Manufacturer, you may not still receive a Gold Shield Warranty because the home is not going on the right park! With Platinum Seal, it doesn’t matter what park you are looking to have your home or lodge on, Platinum Seal Cover is still available. If you decide to purchase a Park Home or Lodge from a Gold Shield Manufacturer make sure you ask if you will receive their 10 year warranty with the park you have chosen before you order the home! If you purchase a home from a Gold Shield Manufacturer but the warranty is not available on the park your home is being sited on, then you will only receive your statutory guarantee of 12 months!
Why do I need insured Liquidation Cover?
No one wants to consider anyone going out of business, but if they do, you need to be sure that if there are manufacturing defects to your home, there is someone there to put them right. Platinum Seal cover provides cover should we go out of business in the first 2 years of you having your home which means an insurer will take on our responsibilities. The industry’s Gold Shield Scheme does not currently provide liquidation cover.
If I buy from a large manufacturer, do I still need liquidation cover?
Absolutely, companies going out of business are not limited to just small manufacturers, large companies go out of business too. Remember Rover, Woolworths, and so on. Even some of the UK’s largest Park Home and Static Caravan Manufacturers have gone out of business in the past couple of years. Just consider the consequences of your chosen manufacturer going out of business soon after you purchase your home.
Why is it important to have an insured scheme?
By opting for an ‘insured’ scheme not only means that that manufacturer has been ‘approved’ by a third party (the insurer) and is therefore endorsing the product you are looking to purchase, but also as a consumer, with insurance being regulated means you also have consumer protection if you are not happy with the decision of the insurer.
How do I find out more about Platinum Seal?
You can find out more by going to the Platinum Seal website www.platinumseal.co.uk. Alternatively you can request a specimen policy by contacting the scheme administrator Park Home Assist Insurance Services on 0845 402 1031.
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